Support

How can we help?

Getting started

  1. Set up Unfolded

    Open the app on your iPhone Duo. Setup adds two automations in Shortcuts: Log Fold when the display is closed and Log Unfold when it’s opened.

  2. Turn them on

    Shortcuts adds automations switched off. Tap Open Shortcuts, go to Automation and turn on each Unfolded switch.

  3. Fold and unfold

    Fold and unfold once. Each one gets a check in setup when it arrives. From then on, Today fills in by itself.

Tip: Add the charger and Sleep Focus automations too, so nights count as breaks.

Troubleshooting

Folds don’t count when Unfolded is closed.

Open Shortcuts, go to Automation and check that both Unfolded switches are on. In Unfolded, Settings, Automations shows the last time each one ran.

Today shows unrecorded time.

Unfolded only counts time it can see. A stretch with no fold or unfold for over 12 hours, outside a break, is left unrecorded instead of guessed.

My other iPhone doesn’t show my history.

Turn on iCloud for Unfolded on both iPhones, then open Unfolded. Settings, iCloud Sync shows whether it’s on and when it last synced.

I reinstalled Unfolded.

On a new install, Welcome back brings back the history you have in iCloud. Start Fresh starts a new history on this iPhone.

Something else isn’t working.

Send us a message.

Questions

Do I need an iPhone Duo?

Yes. Unfolded reads the hinge, so on any other iPhone it shows one screen and records nothing.

What counts as a break?

Time on the charger inside your night window, and time in Sleep Focus. Breaks count as neither folded nor unfolded.

What data does Unfolded collect?

None. No account, no analytics, no ads and no third-party code. Your history stays on your iPhone and in your own private iCloud. Read the privacy policy for the details.

Can I get my data out?

Yes. Settings, Export data makes CSV files of your events and daily totals.

What’s Crease Check?

In Browse, Crease Check shows your screen in a few colors and asks how well you see the fold line, so you can compare it over time.

Purchases

Is there a subscription?

No. You pay once on the App Store. No in-app purchases and no ads.

How do I ask for a refund?

Refunds are handled by Apple. Go to reportaproblem.apple.com.

System requirements

iPhone Duo with iOS 27. The live hinge angle needs iOS 27.1.

Contact

Send us a message and we’ll reply by email.